Terms and conditions
Last updated: 20 November 2025
You can find our privacy policy here: https://galry.eu/privacy-policy/
These Terms and Conditions (“Terms”) apply to all purchases and use of the online store available at galry.eu (the “Website”). By placing an order, you agree to these Terms.
1. Seller information
Galry
Gravity BV
Hyacinthenstraat 58, 9300 Aalst, Belgium
Company number (KBO/CBE): 0770.451.895
VAT: BE 0770 451 895
E-mail: info@galry.eu
Phone: +32 (0)499 57 81 91
2. Scope and definitions
2.1. These Terms apply to all contractual relationships between Gravity BV (“Galry”, “we”, “us”) and its customers (“you”).
2.2. If you purchase for purposes outside your trade, business, craft or profession, you are a consumer. Otherwise, you act as a business customer.
3. Products and product information
3.1. We sell artworks and editions. Availability may be limited.
3.2. Product images and descriptions are provided in good faith. Minor differences (e.g., colour variations due to lighting, photography or screen settings) do not constitute a defect.
3.3. Adding an item to your cart or wishlist does not reserve it.
4. “Price on Request” items (inquiries)
4.1. For items displayed as “Price on Request”, the Website does not constitute a binding offer to sell at a stated price.
4.2. By submitting an inquiry, you request information. A contract is only formed if and when we provide an offer (price/terms) and you explicitly accept it (e.g., by e-mail confirmation or via an agreed payment link/checkout).
5. Contract conclusion (shopping cart orders)
5.1. Product listings are an invitation to place an order and do not constitute a binding offer by Galry.
5.2. You place a binding order by completing checkout and clicking the relevant purchase button (e.g., “Place order” / “Buy now”).
5.3. We accept your order by sending an order confirmation (by e-mail) or by shipping the goods. We may refuse an order (for example, if an item is no longer available or in case of suspected fraud).
5.4. Please check the order confirmation and notify us immediately of any errors.
6. Prices, VAT and shipping costs
6.1. Prices are shown in EUR unless stated otherwise.
6.2. Prices include VAT where applicable. Depending on the nature of the goods and the applicable legal regime, VAT may not be separately itemised on the invoice where legally permitted.
6.3. Shipping costs (and any additional services) are shown at checkout or communicated separately.
6.4. EU orders: prices include applicable VAT/taxes.
6.5. Non-EU orders: local import duties, VAT and customs handling fees may be charged on delivery and are payable by the recipient.
7. Payment (Stripe)
7.1. Payments are processed via Stripe. Available payment methods are shown at checkout.
7.2. Unless agreed otherwise, orders must be paid before shipment.
7.3. We do not store complete payment card details on our servers; card payments are handled securely by Stripe.
8. Shipping, delivery and insurance
8.1. We ship to the destinations indicated on the Website. Delivery times are estimates and may vary.
8.2. All shipments are sent with tracking and are insured where available/appropriate for the shipment method and destination.
8.3. Indicative delivery periods (after receipt of payment):
EU: typically within 10 days
- Non-EU: typically within 21 days
8.4. Delays may occur due to circumstances beyond our control (carrier delays, customs procedures, export/import requirements, force majeure).
8.5 Customs, import taxes and duties (non-EU / international orders)
For deliveries outside the European Union, the buyer is solely responsible for any customs duties, import taxes (including local VAT/GST), clearance fees, and any other charges imposed by the destination country. These charges are not included in our prices or shipping fees.
If a shipment is refused, not collected, or returned due to unpaid customs duties/taxes or failed customs clearance, we may refund the item price only after the goods are returned to us (if returned), and we may deduct any return shipping costs, handling fees, and any non-recoverable carrier charges.
9. Risk of loss and transport damage
9.1. Consumers: risk of loss or damage passes to you when you (or a third party designated by you) receive the goods.
9.2. Business customers: risk passes when the goods are handed over to the carrier, unless mandatory law provides otherwise.
9.3. Please inspect the package upon receipt. If there is visible damage, document it (photos), keep the packaging, and contact us promptly at info@galry.eu. This helps us handle claims with the carrier/insurer and does not affect your statutory rights.
10. Right of withdrawal (consumers)
If you are a consumer in the EU/EEA, you generally have a right to withdraw from a distance contract within 14 days without giving any reason, subject to legal exceptions.
10.1 Withdrawal period
The withdrawal period ends 14 days after the day you (or a third party designated by you) acquire physical possession of the goods.
10.2 How to exercise the right of withdrawal
To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., letter or e-mail):
Galry
Hyacinthenstraat 58, 9300 Aalst, Belgium
E-mail: info@galry.eu
Phone: +32 (0)499 57 81 91
You may use the model withdrawal form below, but it is not obligatory.
10.3 Effects of withdrawal
If you withdraw, we will reimburse all payments received from you, including the costs of standard delivery (excluding any extra costs resulting from your choice of a more expensive delivery method), without undue delay and in any event no later than 14 days from the day we are informed of your decision.
We may withhold reimbursement until we have received the goods back, or you have provided evidence of having sent back the goods, whichever is earlier.
10.4 Returning the goods
You must return the goods without undue delay and in any event no later than 14 days from the day you communicated your withdrawal.
Unless we agree otherwise, you bear the direct cost of return shipping.
You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
10.5 Important exception: custom framing / made-to-order services
The right of withdrawal does not apply to goods that are made to the consumer’s specifications or clearly personalised.
This includes custom framing or made-to-order framing services commissioned specifically for you, once production has started.
If an order includes framing or other customised services, we will confirm the custom nature of the order before processing.
Model withdrawal form
(Complete and return this form only if you wish to withdraw)
To: Galry, Hyacinthenstraat 58, 9300 Aalst, Belgium, info@galry.eu
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if sent on paper):
Date:
() Delete as appropriate.
11. Conformity, legal guarantee and complaints
11.1. Mandatory consumer protection rules and legal guarantee rights apply. If an item is defective or not in conformity, you may be entitled to statutory remedies.
11.2. For business customers, you must inspect the goods promptly and notify us of any issues within a reasonable time.
12. Liability
12.1. Nothing in these Terms limits or excludes liability where such limitation is not permitted by law (including liability for death or personal injury caused by negligence, fraud or wilful misconduct).
12.2. Subject to mandatory law, our liability is limited to foreseeable damages typically expected in the context of the contract.
13. Retention of title
Goods remain the property of Galry until full payment has been received.
14. Intellectual property
All Website content (texts, images, design, logos) is protected by intellectual property rights. You may not reproduce or use it without prior written permission, except as allowed by law.
15. Governing law and jurisdiction
15.1. These Terms and contracts concluded under them are governed by Belgian law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), unless mandatory consumer law provides otherwise.
15.2. If you are a consumer, you may also benefit from mandatory protections of the law of your country of residence.
15.3. Disputes shall be submitted to the competent courts in accordance with applicable law.
16. Contact
For questions, returns, complaints or withdrawal requests, contact: info@galry.eu
